Payment & Returns

NEXT DAY & SAME DAY DELIVERY

Chocolates are made fresh to order.

We offer same-day delivery in the Miami area for extra charge. Please contact us to place an order.

If your order must arrive by a certain date or time, please contact us to receive confirmation from us directly and make sure we can guarantee the delivery time for you.

Cost of delivery

The delivery time is 2-5 business days.
*The total order amount must be over $ 45 after all discounts have been applied.

FREE PICK UP

We offer a free pick up option. Place your order online, enter a shipping address, proceed to shipping options and select pick up. You will receive an email confirmation when your order is ready to pick up. Please call us at +1(310) 967-9287 if you need your order urgently or if you’d like to confirm it is ready for pick up.

ORDER PROCESSING TIMES

We make our very best effort to ensure that every order goes out within 24-72 hours during business days. Please note additional time is needed during peak holiday rush times (Christmas, Black Friday, Valentine's, Easter, Mother's Day, etc)

INTERNATIONAL SHIPPING

Please note, Urth Essence is not responsible or accountable for any international customs fees, duties, clearance, tariffs, import taxes or any other fees assessed by any local office. Urth Essences also not responsible for any delays due to customs.

ADDITIONAL INFORMATION

For Saturday deliveries please contact us. UPS offers a Saturday delivery option for an additional cost.

Order processing time are extended during holiday periods such Christmas/Chanukah, Valentine’s, and Easter, due to the large amount of orders we receive.

Urth Essence is not responsible for shipping addresses entered incorrectly. Any additional costs or reshipments incurred due to an incorrect address will be the responsibility of the customer.

Do you have any questions?

Please email info@urthessence.com or call us at +1(310) 967-9287. We are here to assist you with all your questions.